Senior Operational Lead / Service Delivery Manager

About Norvion Systems AB

Headquartered in Gothenburg, Sweden, Norvion Systems AB is an innovative engineering company dedicated to deploying cutting-edge AI, robotics, and embedded systems solutions across the Nordic region and Europe. We bridge advanced technological innovation with successful real-world deployments, serving as Europe’s trusted engineering partner.

Our leadership and core technical teams comprise industry veterans and technical experts from global tech pioneers, Tier 1 suppliers, and intelligent cockpit fields. We cultivate a practical, reliable, and quality-driven Nordic engineering culture. At Norvion, you will work at the forefront of Embodied AI and advanced edge platform engineering, collaborating with top-tier research institutions and industrial leaders to push the limits of technology.

The Opportunity:

To ensure the seamless delivery and robust operational performance of our core enterprise systems, we are currently supporting a premier client in Gothenburg in the search for an experienced Senior Operational Lead / Service Delivery Manager.

🎯 Key Focus Areas

In this role, you will bridge the gap between technical operations and business expectations, driving excellence across the following areas:

• Operational Excellence: Leading operational delivery, driving continuous improvements, and ensuring high-availability service delivery in a modern DevOps environment.
• Incident & Coordination: Orchestrating incident management, production support, and fast-paced operational coordination.
• Stakeholder & Customer Success: Managing complex stakeholder environments and maintaining transparent, high-level customer communication.
• Team Leadership: Coaching, mentoring, and guiding cross-functional teams toward operational maturity and collaborative success.

👤 Profile & Qualifications

We are looking for a senior professional who thrives in dynamic environments and possesses a strong delivery mindset:

• Proven Leadership: Extensive experience as a Service Delivery Manager, Operational Lead, or a closely related senior operational role.
• Tech Ecosystem Knowledge: Hands-on understanding of DevOps environments, production support setups, and IT service management (ITSM) frameworks.
• Communication & Influence: Exceptional stakeholder management skills and the ability to articulate complex technical status into clear customer communications.
• Language Skills: Fluent in English (both written and spoken) is a mandatory requirement.
• Work Authorization: The legal right to work in Sweden by the project start date (or possessing an active permit that allows an immediate start without a new application process) is strongly preferred due to the August 2026 timeline.

🎁 Why Choose Norvion?

• A Stage to Push Boundaries: "Engineering Beyond Boundaries" — We provide direct, hands-on exposure to the future of advanced automotive systems, general-purpose robotics, and embodied intelligence.
• Work with Tech Experts: Collaborate closely with a highly skilled engineering team boasting deep European delivery experience. No red tape, just pure engineering excellence.
• Nordic Work Culture: Embrace a flexible, flat, and results-oriented environment that values work-life balance and individual growth.